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Job Title: Director of Service Delivery and Operations – Digital Marketing Agency
Salary: Up to £80,000
Location: Bolton
Working Hours: Monday to Thursday – 8am to 6pm
Are you a seasoned professional with a track record of excellence in service delivery and operations within the fast-paced realm of digital marketing? Are you skilled at optimizing performance, orchestrating seamless campaigns, and driving client satisfaction? We are seeking an exceptional leader to join our client, a cutting-edge digital marketing agency as the Director of Service Delivery and Operations.
Role Overview:
As the Director of Service Delivery and Operations, you will be responsible for driving operational excellence, ensuring exceptional client experiences, and maximizing efficiency within our digital marketing agency. You will lead a team of talented professionals and utilize your expertise to exceed client expectations, optimize performance, and elevate our market position.
Responsibilities:
- Operational Strategy: Develop and execute strategic plans to ensure the flawless delivery of digital marketing campaigns, aligning resources, and monitoring performance to achieve client objectives.
- Team Leadership: Inspire and mentor a team of dedicated professionals, fostering a collaborative environment, providing guidance, and ensuring individual and team success through effective coaching and performance management.
- Performance Optimization: Utilize data-driven analysis and insights to continuously refine strategies, enhance campaign performance, and deliver exceptional results for clients.
- Operational Efficiency: Implement streamlined processes and agile methodologies to enhance operational efficiency, adaptability, and responsiveness to evolving market demands.
- Cross-Functional Collaboration: Foster strong partnerships with cross-functional teams, including Sales, Creative, Analytics, and Technology, to align objectives, streamline workflows, and deliver seamless end-to-end client experiences.
- Client Relationship Management: Act as a trusted advisor to clients, leading strategic discussions, providing actionable insights, and nurturing long-term relationships based on trust and collaboration.
- Innovation and Industry Expertise: Stay abreast of industry trends, emerging technologies, and best practices in digital marketing, infusing innovative thinking into service offerings and driving differentiation.
Qualifications:
- Proven Experience: 8+ years of experience in service delivery, operations, or account management within the digital marketing industry.
- Digital Marketing Expertise: Deep knowledge of various digital marketing channels, including SEO, SEM, social media, email marketing, content marketing, and analytics.
- Leadership Excellence: Demonstrated success in managing and leading teams, driving operational excellence, and achieving business objectives.
- Analytical Mindset: Proficiency in leveraging data and analytics tools to derive insights, make data-driven decisions, and optimize campaign performance.
- Agile Methodologies: Strong familiarity with agile methodologies and project management frameworks, enabling efficient resource allocation, workflow optimization, and adaptive campaign execution.
- Collaborative Approach: Exceptional interpersonal skills, with the ability to build strong relationships, collaborate with cross-functional teams, and communicate effectively at all levels.
- Client-Focused Mindset: Passion for delivering exceptional client experiences, with a relentless dedication to client success and satisfaction.
- Industry Knowledge: Deep understanding of the digital marketing landscape, emerging trends, and industry best practices, continuously seeking opportunities for innovation and growth.
To apply, please send your CV and portfolio of your work to nick.pope@recruitmentcirclegroup.co.uk or call me on 07983974699.
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